Texting in Your Order to Locally Owned Coffee Shop is a First
(Olds Connected Community, Champions of Technology Series)
Monday January 10, 2011 (Olds, AB) – A local business owner, Connie Harder of Bean Brokers Cappuccino bar in Olds Alberta, believes in customer service and has just introduced a mobile phone technology based system that lets customer’s text in their order and pick it up at an express line at the front counter saving them time. Harder first saw the system at a restaurant in the U.S. and was so impressed with the convenience factor, she demanded that her gourmet coffee shop be one of the first to offer the service when it became available in Canada. The small business owner in this town of over 7200 people is committed to using technology to provide her clientele a positive customer service experience and make it easier to do business with her gourmet coffee shop.
“Whatever I can do to make it more convenient, easier for the customers – that’s what service is all about”, replied Harder when asked why the phone texting system was so attractive to her. She went on to say that many customers are in a hurry and this system lets them place their order on the way to work or where ever and have it available as fast as possible. When the planned construction of a drive through window is completed in the spring, Bean Brokers will be able to add to the service level that text message ordering provides. Harder uses other social media technology such as Facebook and Twitter to connect with her customers and to promote specials and food menu items. By using technology to get the job done, Connie Harder and Bean Brokers Cappuccino Bar in Olds Alberta is a Champion of Technology.
The Olds Connected Community Committee is proud to feature the people and businesses that are using technology to get the job done in their Champions of Technology series. The video interviews with local Champions of Technology can be viewed at www.oldscc.com/blog. Within the Olds Institute for Community and Regional Development, The Olds Connected Community Committee (OCC) is part of an ongoing community effort to both maintain and enhance cultural and economic growth and sustainability. The OCC is a volunteer group of Olds community leaders dedicated to the belief that the future of economic growth for the Province will be rooted in technology. Along with other committees including the Fibre to the Premise initiative, it is supported by the Rural Alberta’s Development Fund. To find out more about the Olds Connected Community project please visit their website at www.oldscc.com or email them at firstname.lastname@example.org.
Connie Harder, Owner – Bean Brokers Cappuccino Bar – phone: 403-556-1069
Wilson Loree, Chair – Olds Connected Community Committee – email@example.com
Connie Harder, Owner, Bean Brokers Cappuccino Bar